Terms & Conditions
1. About NeonWaive
NeonWaive ("we", "us", "our") is an AI automation agency based on the Sunshine Coast, Queensland, Australia. We provide bespoke AI automation systems to real estate agencies, including lead management systems, SMS qualification automation and database re-engagement systems.
Contact: Chris Harper, Founder · [email protected] · neonwaive.com.au
2. Services
NeonWaive provides AI automation services as outlined in the service proposal and/or agreement provided to each client. Services may include:
- AI-powered lead management and SMS qualification systems
- Automated SMS follow-up and nurture sequences
- Database re-engagement systems for lapsed leads
- Integration with CRM and real estate platforms
- Ongoing system monitoring, iteration and performance reporting
- Strategy calls and consultations
All systems are custom built for each client. Delivery timelines, included features and service scope are as specified in the relevant service proposal.
3. Engagement and Agreement
These Terms & Conditions apply to all clients who engage NeonWaive services. By proceeding with a service agreement, you confirm that you have read, understood and agree to these terms.
A binding agreement is formed when a service proposal is accepted in writing or payment of a setup fee is received.
4. Fees and Payment
Setup Fees
A setup fee is payable prior to commencement of work. Setup fees are non-refundable once work has commenced, as they cover the time and resources required to design and build your custom system.
Monthly Fees
Monthly service fees are billed in advance on a recurring basis. Payment is due on or before the billing date each month.
Minimum Term
All services are subject to a 3-month minimum term, after which the agreement continues on a month-to-month basis until cancelled in accordance with clause 7.
Late Payment
NeonWaive reserves the right to suspend services if payment is not received within 7 days of the due date. Services will be reinstated upon receipt of outstanding amounts.
Price Changes
NeonWaive reserves the right to adjust pricing with 30 days written notice. Continued use of services after this period constitutes acceptance of the revised pricing.
5. Client Responsibilities
The client agrees to:
- Provide accurate information required for system setup, including scripts, FAQs and agency details
- Ensure all lead and prospect data shared with NeonWaive is collected and held in accordance with applicable privacy laws
- Obtain any necessary consents from leads and prospects for SMS and automated communications
- Comply with all applicable laws, including real estate licensing requirements, in connection with their use of our services
- Notify NeonWaive promptly of any issues, complaints or data incidents related to our systems
- Not use our services for any unlawful, misleading or harmful purpose
6. Real Estate Compliance
Clients operating in the real estate sector are responsible for ensuring their use of NeonWaive's systems complies with all applicable laws and regulations, including the Property Occupations Act 2014 (Qld), relevant real estate licensing requirements and consumer protection obligations.
NeonWaive's systems handle automated enquiry and lead management workflows only. NeonWaive does not provide real estate advice, legal advice or valuation services, and accepts no liability for outcomes related to property transactions.
7. Cancellation
Either party may cancel the service agreement by providing 30 days written notice after the initial 3-month minimum term has been completed. Notice must be provided in writing to [email protected].
Cancellation during the minimum term will require payment of remaining monthly fees for the balance of the 3-month period.
NeonWaive reserves the right to terminate services immediately if the client breaches these Terms & Conditions, engages in unlawful activity or fails to pay outstanding fees.
8. Intellectual Property
All systems, workflows, automations, templates and intellectual property developed by NeonWaive remain the property of NeonWaive unless expressly agreed otherwise in writing.
Clients are granted a non-exclusive licence to use the systems during the term of their service agreement. This licence terminates upon cancellation of services.
Client-provided content (scripts, brand assets, agency information) remains the property of the client.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the service agreement.
NeonWaive will not disclose client business information or lead/prospect data to third parties except as required to deliver the contracted services or as required by law.
10. Limitation of Liability
To the maximum extent permitted by law, NeonWaive's total liability to any client for any loss or damage arising from the use of our services will not exceed the total fees paid by that client in the 3 months preceding the relevant claim.
NeonWaive is not liable for:
- Indirect, consequential or incidental loss or damage
- Loss of revenue, profit, commission or business opportunity
- Errors or omissions in AI-generated responses
- Third-party platform outages or failures (including SMS providers, CRM systems or real estate portals)
- Data loss resulting from third-party platform failures
- Loss of leads or prospects due to system downtime or errors
11. AI-Generated Content
Our systems use artificial intelligence to generate automated responses. While we work to ensure accuracy and appropriateness, AI-generated content may occasionally be imperfect. Clients are responsible for reviewing and approving scripts and system configurations prior to go-live and for monitoring system outputs on an ongoing basis.
12. Third-Party Services
Our services rely on third-party platforms including CRM software, SMS delivery providers, real estate portals and cloud infrastructure. NeonWaive is not responsible for outages, changes or failures in third-party services. We will work to minimise disruption where possible.
13. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution in good faith through direct communication. If unresolved, disputes will be referred to mediation before any legal proceedings are commenced. These terms are governed by the laws of Queensland, Australia.
14. Changes to These Terms
NeonWaive may update these Terms & Conditions from time to time. Clients will be notified of material changes with at least 14 days notice. Continued use of services after the effective date of any change constitutes acceptance of the updated terms.
Questions about these terms?
NeonWaive · Sunshine Coast, QLD, Australia
