Questions we get
all the time.

This is one of the first things we work on during setup. Before we build anything, we spend time understanding how your agency communicates — the language you use, the questions your clients typically ask, the tone your agents have on the phone. The AI is trained on all of that.

It doesn't use generic scripts. It's written to sound like your brand, not like a chatbot from 2015. Most clients tell us their customers don't realise they're talking to an AI at all — which is exactly the goal.

It hands off gracefully. If someone asks something outside what the AI is trained to handle — a very specific legal question, a complex negotiation query, something genuinely unusual — it lets the person know it'll get someone from the team to follow up, captures their details, and flags it for your team.

It never makes something up, and it never leaves someone hanging without a next step.

Both. We build separate conversation flows for buyers and sellers because the questions, the intent and the outcome are completely different. A buyer enquiring about a listing needs inspection times and finance questions handled. A potential vendor needs to feel heard, trust the process, and book an appraisal.

The AI recognises which type of enquiry it's dealing with early in the conversation and routes accordingly.

We build it across whatever channels make sense for your agency. Most of our real estate clients start with SMS and web chat because that's where the majority of enquiries come from — portal leads, contact forms, missed calls. Phone (voice AI) is available for after-hours call handling. Email automation can be layered on top.

We don't force you to use every channel — we start where the biggest gap is and expand from there.

Yes. CRM integration is a core part of every build. Every lead the AI captures — name, phone, email, enquiry type, timeline, property details — flows directly into your CRM automatically. No manual data entry, no copy-pasting from a spreadsheet.

We've integrated with Rex, Console Cloud, Agentbox and others. If you use something less common, we'll check compatibility during our scoping session before we commit to anything.

Within seconds. The moment an enquiry comes in — whether it's a portal lead, a web form submission, or a missed call — the AI fires automatically. The average response time across our clients is around four seconds.

Compare that to the industry average of four to twenty-four hours and you can see why the difference in conversion is significant. Speed of response is the single biggest factor in whether a lead books an appraisal or moves on to the next agency on their list.

Everything your agents need to walk into a conversation already informed. For buyers: the property they're enquiring about, their buying timeline, whether they're pre-approved, what they're looking for and their preferred inspection time. For sellers: the property address, their reason for selling, their timeline, whether they've spoken to other agents, and their preferred appraisal time.

All of this is captured conversationally — it doesn't feel like a form — and pushed straight to your CRM before the agent makes contact.

Yes, and this is one of the most valuable things it does. The AI is designed to ask the right questions early in the conversation to gauge intent — things like timeline, motivation, whether they've already had other appraisals, and what's driving the decision.

It scores and categorises leads so your agents know immediately whether they're dealing with someone who wants to list next month or someone who's just curious. It means your agents spend their time on the conversations that are most likely to convert.

The moment a lead is qualified, a few things happen simultaneously. The full conversation and captured details are pushed to your CRM. Your agent receives a notification — SMS, email or both, whichever you prefer — with a summary of the lead and their intent.

If an appraisal has been booked, it goes straight into the relevant agent's calendar. Your team wakes up the next morning with everything already done and waiting for them.

Yes. Portal leads are one of the most common entry points we automate. When a new enquiry comes in from realestate.com.au or Domain, the AI picks it up immediately and starts the conversation via SMS. The lead gets a response in seconds regardless of the time of day.

This is particularly valuable for the enquiries that come in evenings and weekends when your team isn't available. This alone is usually where agencies see the fastest and most obvious improvement in their conversion rate.

It actually books. The AI is connected to your calendar — or the relevant agent's calendar if you have multiple listing agents — and can offer available times and confirm a booking directly within the conversation.

The appointment appears in the calendar automatically, a confirmation SMS goes to the lead, and a notification goes to the agent. No back and forth, no phone tag, no someone having to manually follow up to lock in a time.

The AI recognises when someone wants to speak to a person and responds accordingly. It doesn't try to keep them in the automated flow. It lets them know the best person to speak to, provides a direct number or offers to have someone call them back, and flags it internally as a priority handoff.

We also build in thresholds — if someone expresses urgency or frustration at any point, the system escalates immediately rather than continuing the automated conversation.

It can be set up either way. If you have one dedicated listing agent, it routes to their calendar. If you have multiple agents handling different areas or property types, we can build routing logic so the lead goes to the right agent based on suburb, property type or whatever criteria makes sense for your agency.

This is something we map out specifically during our scoping session so the system reflects how your team actually works.

Typically two to four weeks from the scoping session to going live. The first session — usually about an hour — is where we learn how your agency works, what your common enquiry types look like, and how you want leads handled. From there we build, test and refine before going live.

We don't flip a switch and disappear. We walk through everything with you and your team before launch to make sure you're comfortable with how it operates.

You don't need to touch anything technical. We handle the entire build, integration and setup. Your team's job is to show up to the scoping session, give us honest feedback during testing, and tell us if something isn't working the way you expected once it's live.

After that, the system runs in the background and your agents just see the leads and bookings appearing in their CRM and calendars as normal.

You contact us and we handle it. We don't hand you a dashboard and expect you to manage it yourself. If you want to change how the AI handles a particular type of enquiry, add a new suburb to a routing rule, update the tone of the conversation, or adjust anything else — you tell us and we make it happen.

That's part of what the monthly retainer covers. Most updates are turned around within a few business days.

Yes — this is one of the things that separates us from a set-and-forget software subscription. Every month we review the conversation logs from the previous month, identify where leads are dropping off, where questions aren't being answered well, and where the conversion rate can be improved.

We make adjustments, test them, and report back on what changed and why. You'll always know what's happening with the system and what we're working on. It gets measurably better over time.

We have examples we can walk you through. Across our clients the common themes are: a significant reduction in leads going cold overnight, more appraisals booked per week without additional staff, and agents arriving each morning to qualified leads and confirmed appointments rather than a pile of missed calls.

The specific numbers vary by agency size, enquiry volume and market — which is why we run an ROI calculation for every prospective client before we start, so you can see what the realistic upside looks like for your specific situation.

It's a fair concern and one we take seriously. That's why the build and testing phase matters as much as it does. We don't go live until we've stress-tested the conversations — including edge cases, unusual questions and frustrated responses — and we're confident it handles everything appropriately.

The AI is always transparent that it's an automated system, it never makes claims it can't back up, and it always provides a clear path to a human if something goes sideways. We also monitor conversations in the first few weeks after launch so we can catch and fix anything unexpected quickly.

After the initial three-month term, the contract rolls month to month and you can cancel with one month's notice. We're upfront about that from the start because we're confident the system will be delivering value well before three months is up — and we'd rather earn your continued business than lock you into something you're not happy with.

If at any point during the initial term something isn't performing the way we said it would, we want to know about it immediately so we can fix it. We're not a platform you log into and manage yourself — we're accountable for the results.