Privacy Policy
1. Who We Are
NeonWaive is an AI automation agency based on the Sunshine Coast, Queensland, Australia. We provide bespoke AI automation systems to real estate agencies, including lead management systems, SMS qualification automation and database re-engagement systems.
Contact: Chris Harper, Founder · [email protected] · neonwaive.com.au
2. Information We Collect
From clients and prospective clients
- Full name, business name and contact details (email address, phone number)
- Billing and payment information (processed via secure third-party payment providers)
- Business information relevant to scoping and delivering our services
- Communications sent to us via email, phone or our website
From end users of our automated systems (leads and prospects of our clients)
- Name, phone number and email address captured via SMS or chat interactions
- Property enquiry details, timeline and contact preferences
- Conversation data from AI-powered SMS interactions
Automatically collected information
- Website usage data (IP address, browser type, pages visited) via cookies and analytics tools
- Device and session information for service optimisation purposes
3. How We Collect Information
We collect personal information through:
- Direct enquiries via our website, email or phone
- Client onboarding and scoping processes
- AI-powered SMS systems deployed on behalf of our clients
- Third-party platforms and integrations (including CRM systems and real estate platforms)
- Payment processing platforms
- Marketing communications and email campaigns
4. How We Use Your Information
We use personal information to:
- Deliver, manage and improve our AI automation services
- Communicate with clients about their accounts, services and performance
- Process payments and manage billing
- Operate and optimise our SMS automation systems
- Send service-related communications and marketing updates (where consent has been provided)
- Comply with our legal obligations
- Analyse usage patterns and improve our systems and service quality
5. SMS Communications
Our services include the deployment of automated SMS systems on behalf of real estate agencies. By engaging with these SMS systems, recipients consent to receiving automated messages. All SMS communications include an opt-out mechanism. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
SMS message data, including conversation content and contact details, is stored securely and used solely for the purpose of delivering and improving the automation service.
6. Disclosure of Information
We do not sell your personal information. We may share information with:
- Client agencies — lead and prospect data is shared with the real estate agency that operates our system
- Third-party service providers — including CRM platforms, real estate portals, SMS delivery providers, payment processors and cloud hosting providers — who assist in delivering our services
- Legal authorities — where required by law or to protect our rights
Where we disclose information to third parties, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles.
7. Third-Party Tools
Our services utilise third-party platforms which may process personal data. These include but are not limited to CRM software, real estate portals, SMS delivery platforms, payment gateways and cloud hosting services. Each third-party provider operates under their own privacy policy. We encourage you to review the privacy policies of any third-party services relevant to your engagement with us.
8. Data Storage and Security
Personal information is stored securely using industry-standard encryption and access controls. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Data may be stored on servers located in Australia or overseas (including the United States) via cloud service providers. Where data is stored overseas, we take steps to ensure it receives comparable protection.
9. Marketing Communications
We may send you marketing communications about our services where you have provided consent or where we have a legitimate business relationship. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].
10. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. Contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.
11. Complaints
If you believe we have breached your privacy rights, please contact us at [email protected]. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website at neonwaive.com.au. Continued use of our services following an update constitutes acceptance of the revised policy.
